Customs, Duties & Taxes

International Orders

International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by their country's customs authority or shipping carrier. These fees are not included in our product prices or shipping charges.

Customs duties and taxes vary by country and are determined by your local government. We have no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for information regarding potential import fees before placing an order.

Customs Declarations

We are required to provide accurate customs declarations for all international shipments. We cannot mark packages as gifts or intentionally undervalue merchandise to reduce customs duties or taxes.

Some products may include digital content, online instruction, or other non-physical components that are delivered separately from the shipped merchandise. Customs declarations will reflect the value of the physical goods being shipped in accordance with applicable regulations.

Customs Delays

Customs inspections and clearance procedures may cause delays that are beyond our control and outside of estimated delivery timeframes. We are not responsible for delays resulting from customs processing, import inspections, or requests for additional documentation by customs authorities.

Import Requirements

The customer is responsible for ensuring that ordered products may be legally imported into the destination country. Any restrictions, permits, licenses, or import requirements imposed by the destination country are the responsibility of the recipient.

Some countries require the importer to provide a tax identification number, national identification number, or similar documentation before customs will release a shipment. If required, the customer is responsible for providing this information directly to the carrier or customs authority.

Refused Shipments

If a shipment is refused due to unpaid customs duties, taxes, brokerage fees, import restrictions, or any other charges imposed by the destination country, any return shipping costs, customs fees, carrier charges, or other expenses incurred will be deducted from any approved refund.

Shipping charges are non-refundable once a package has been shipped.

Questions

If you have questions regarding potential customs duties, taxes, or import requirements, please contact your local customs office before placing an order.